Have a Concern About Your NES Account? How National Enterprise Systems Can Help

By Eric Thut, CRCP, Compliance Manager · Reviewed by the National Enterprise Systems management team · Last reviewed October 2026

The short answer: If you have a question or concern about an account with National Enterprise Systems (NES), email web-info@nes1.com or call (800) 973-0600. Tell us what happened and what you would like us to do, and our team will review it with you.

If you searched for National Enterprise Systems complaints or NES collections reviews, you probably have a letter or a call from us and want to know who we are and how to sort things out. This page explains both in plain language.

Who is National Enterprise Systems?

National Enterprise Systems, Inc. (NES) is a licensed collection agency founded in 1987 and based in Solon, Ohio. We work on behalf of creditors in financial services, retail, automotive, higher education and government. NES does not buy debt; we collect for the companies we work with.

• Legal name: National Enterprise Systems, Inc.

• Founded: 1987

• Address: 29125 Solon Road, Solon, OH 44139

• Main phone: (800) 973-0600

• Email: web-info@nes1.com

• Official website: nes1.com

• Certification: RMAI Certified Receivables Business (C2604-1201)

• Licenses: the full list is on our Disclosures page.

"NES" is also used by other organizations, such as Nashville Electric Service. This page is only about National Enterprise Systems, the collection agency in Solon, Ohio.

How to reach us

• Phone: (800) 973-0600 during business hours. Our team can answer questions about your account and talk through your options.

• Email: web-info@nes1.com. Include the reference number from your letter, what happened and what you would like us to do.

• Online: the message form on our Contact page, or the secure payment portal for payments and account history.

• Mail: National Enterprise Systems, Inc., 29125 Solon Road, Solon, OH 44139.

What happens when you contact us

A member of our team reviews your account and your message, and works with you on a clear next step. We aim to acknowledge written concerns within 5 business days or less. Depending on the nature of your request, it may take longer to fulfill.

We expect every conversation with our team to be calm and respectful. If a call did not meet that standard, we want to hear about it at web-info@nes1.com.

How to know a call or letter is really from NES

Use the contact details published on nes1.com. If anything feels wrong, email web-info@nes1.com and we will confirm whether the contact came from us.

Ways to resolve your account

• Pay online: use the "Pay Now" button on nes1.com to open our secure payment portal, available 24 hours a day.

• Payment plans: we offer installment schedules designed to fit your budget.

• Talk to a person: call (800) 973-0600 and a representative will walk you through your options.

Frequently asked questions

What is the National Enterprise Systems phone number?

Call (800) 973-0600 during business hours.

What is the National Enterprise Systems email?

web-info@nes1.com. Include the reference number from your letter so we can find your account quickly.

Is National Enterprise Systems a debt collector?

Yes. NES is a licensed third-party collection agency in Solon, Ohio.

Does National Enterprise Systems buy debt?

No. NES does not purchase debt. We collect for the companies we work with.

Is NES collections the same as National Enterprise Systems?

Yes. "NES" is our short name. If a letter or call mentions NES collections or NES Solon, Ohio, it refers to National Enterprise Systems, Inc.

Where can I read reviews of National Enterprise Systems?

On our Google Business Profile, where we reply to reviews. If you have had a problem, please tell us directly at web-info@nes1.com so we can look into it.

We are here to help

Most concerns are resolved quickly once we understand what happened. To ask a question or raise a concern, email web-info@nes1.com or call (800) 973-0600.

This page is general information from National Enterprise Systems, Inc. and is not legal advice.