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NES takes very seriously the responsibility to protect consumers' personal and financial data. Their privacy is of the utmost importance: NES employs sophisticated security systems and is rated secure by a third party IT auditing firm. Customer service representatives are trained to follow strict guidelines to ensure privacy and only verifiably secure software is utilized. |
BENEFITS OF ELECTRONIC PAYMENT SYSTEMS
Fast. Eliminates lag times, moves funds from the customers' account to NES faster and eliminates the risk of lost or forgotten payments.
Familiar. Uses a "check-based' payment vehicle, familiar to most consumers.
Smart. For customers with checking accounts but no credit cards, Our solution offers yet another form of payment thus expanding the customer base potential.
Convenient. With one quick phone call or Internet visit, customers can forego the hassle of writing checks, buying stamps, getting it to the mailbox.
Cost-Effective. Fees to the client are based on system usage, so the more the system is used the more NES collects. Customers are not saddled with high fees for inactivity.
IVR. Interactive Voice Response. Your customers are busy people. At NES we give them a way to resolve their past-due accounts quickly and efficiently with an automated voice activated, toll-free and easy to-use number. Repeatedly redesigned and tested, the system should take less than 2-1/2 minutes to complete with easy-to-follow verbal prompts and instructions. Questions? Dial "O" and a trained, on-staff NES customer service representative is available to clarify a caller's questions and complete the transaction as necessary.
Proprietary Website. NES has developed an independent, proprietary Internet site for a quick, personal and efficient approach to the consumer's debt resolution. This custom-tailored website satisfies all of client's collection needs while assuring accurate and confidential resolve. With easy-to-follow written prompts and a clear and distinct form, the system takes less than 3 minutes to complete accurately, depending upon the extent of the fulfillment. Minimal service fees are applied.
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